Adams Keegan Live Webinar | Employee Engagement in Senior Living

This month’s live webinar provided insight into drivers of great organizational culture in the senior living sector. Along with Brian Evans and Charles Rodriguez, we were pleased to welcome Denise Boudreau, President of Drive, an organizational culture consultancy in healthcare, to share her expertise, too.

Didn’t catch our discussion on March 2? Here’s what you need to know about recruitment, retention, and culture in senior living and long-term care.

What challenges are our clients facing?

We’re hearing, and helping, to guide our own clients through the following considerations:

• What causes turnover?
• What are values? How do they look in action?
• How is culture measured?
• What tools are essential for employee needs?

Here’s what we know.

Fact: Culture is measurable and based on values.

“Culture” includes personal values, what is being experienced by team members currently (the reality), and what team members want (the aspiration). 

To plug this gap, it isn’t necessary to focus exclusively on negative elements of company culture. It may sound counterintuitive, but the best way to tackle problems is to focus on the good, as Denise tells us in the session. Put a spotlight on what’s going right, and this can naturally decrease limiting factors that can hold culture back. 

Fact: You’re dealing with culture whether you realize it or not.

This is even possible when you’re passively “ignoring” the problem. Taking the “I don’t have time for culture” approach will catch up with you.

It’s important to ask, “Is it possible to do things differently?” Be purpose-driven in your focus to produce transformation. 

Fact: The only way to know you have a great culture is to measure it.

This is especially the case if you’re a multi-state operator. Use data and don’t guess.

You wouldn’t simply go off a gut feeling to tell you if company profit margins are healthy, so don’t do it with culture either. Getting started on cultural measurements is as simple as pinpointing personal values, with lots of surveys out there that make it easy. The Barrett Values Centre survey is one we sampled in the webinar. 

Check out the full video here! Allow yourself 45 minutes to immerse yourself in the discussion.